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FAQ
Everything you need to know for a seamless and confident purchase before bringing this piece to your table.
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Can I buy individual pieces to complete a set?
Yes — every piece in our collections is available to purchase individually. Whether you're starting with a teapot and adding cups over time, or looking to complete a set you already own, you can shop each item separately. Browse the full collection to find matching pieces, or use the recommended products section on any product page.
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Is it dishwasher and microwave safe?
This item is dishwasher safe. We recommend hand washing to preserve gold detailing over time. Not suitable for microwave due to metallic accents.
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Will this item arrive safely?
Each piece is carefully protected with reinforced packaging to ensure it arrives in perfect condition. In the rare case of damage during transit, we’ll replace it promptly at no extra cost.
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Can I return this item if I change my mind?
Email customerservices@rosemont.store with your order number and reason for return. We’ll reply with return instructions and the correct address.
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How long will my order take to arrive?
UK deliveries usually take 5-8 business days for standard and 3–5 days for express.
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Do you ship across the United Kingdom?
We serve customers across the United Kingdom. Orders are carefully prepared and dispatched through our fulfilment partners.
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