Contact Us
We’re here to help with anything you may need — from order queries to product details. You may reach us using the form below or through our live chat. Our team responds within 24–48 hours on business days.
Customer Care
At Rosemont, we are committed to offering a friendly, reliable and transparent service. For direct communication, you may email us at customerservices@rosemont.store.
Response Times
We reply to all enquiries within 24–48 hours on business days. Messages sent on weekends or bank holidays are answered the next working day.
Customer Service Hours
Monday To Friday, from 11:00am to 10:00pm. Saturday, from 11:00am to 17:00pm.
Legal Headquarters
Rua Opala Street, 251, Arujá, São Paulo, 07428145, Brazil.
Newsletter
Join our newsletter for updates on new collections, exclusive offers and curated inspiration. Enter your email at the bottom of this page.
Helpful Links
Find quick answers on our key pages: Shipping Policy, Returns & Refund Policy, or FAQs. If you still need help, you can contact us by email or via the live chat available on our website — we’ll be glad to assist.