Refund policy
At Rosemont (operated by Achadudos Serviços e Comércio Ltda.), we want you to be completely satisfied with your curated teaware. Because our products are dispatched from international fulfillment centers, please follow the guidelines below to ensure a smooth return process.
1. 30-Day Return Window
In addition to your statutory 30-day cooling-off period under UK law, we offer an extended 30-day return window from the date of delivery for most standard products.
Condition: Items must be unused, in their original packaging, and in resaleable condition.
Exclusions: Personalized, made-to-order, or clearance items cannot be returned unless they are faulty.
2. How to Start a Return
To initiate a return, you must contact us first to receive the correct return authorization and the specific address for our logistics center:
Email: customerservices@rosemont.store
Information Needed: Please provide your name, order number, and the reason for the return.
3. Return Shipping & Costs
Faulty or Incorrect Items: If an item arrives damaged or defective, Rosemont will provide a prepaid return label or arrange collection at no cost to you.
Change of Mind: For standard returns, the customer is responsible for the return shipping costs. We strongly recommend using a tracked service, as we cannot issue refunds for items lost in transit.
Restocking Fees: We do not charge restocking fees for items returned in their original condition within the 30-day window.
4. Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
Method: Approved refunds are processed back to your original method of payment.
Timeframe: Please allow up to 14 days for the credit to appear in your account, depending on your bank's processing times.
5. Contact Information
Legal Business Name: ACHADUDOS SERVICOS E COMERCIO LTDA
Email: customerservices@rosemont.store
Phone Number: +447898148693
Legal Headquarters: Rua Opala Street, 251, Arujá, São Paulo, 07428145, Brazil
Get In Touch: Contact Form
Customer Service Hours:
Monday To Friday, from 11:00am to 10:00pm.
Time Zone: (GMT+00:00) Greenwich Mean Time (London).
Response Time: our team responds within 24–48 hours on business days.