Shipping policy

At Rosemont, we are committed to delivering our curated teaware to our customers in the United Kingdom with care and transparency.

1. Order Fulfillment & Dispatch

Rosemont is an international brand operated by Achadudos Serviços e Comércio Ltda. in Brazil. To ensure the highest quality, our orders are fulfilled through a network of trusted international manufacturing and logistics partners.

  • Order Processing: We aim to process and dispatch all orders within 5-8 business days of payment confirmation.

  • Business Days: Processing occurs Monday through Friday, excluding UK public holidays. 

2. Order Cut-Off Time

  • Orders placed before 5:00 PM will be processed the same business day.
  • Orders placed after 5:00 PM o r on weekends/holidays will be processed the next business day.

3. Shipping Methods & Timelines

We offer tracked delivery to all regions of the United Kingdom. Your estimated delivery time is the sum of our processing time and the transit time provided by our carriers.

Service Processing Time Transit Time Total Estimated Delivery Cost
Standard Tracked 2-3 Business Days 5-8 Business Days 7-11 Business Days £8.00 (Free over £75)
Express Tracked 2-3 Business Days 3-5 Business Days 5-8 Business Days £12.00

*Express delivery is currently subject to availability and excludes personalized items.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. This link allows you to monitor your parcel's progress from our international partner facilities to your UK doorstep.

5. Shipping Costs & Thresholds

  • Free Delivery: We provide free standard tracked delivery on all orders over £75.

  • Standard Rate: A flat rate of £8.00 applies to orders below the £75 threshold.

6. Delivery Restrictions & Accuracy

  • Address Accuracy: Please ensure your delivery address is complete and accurate. We cannot be held liable for delays or losses due to incorrect addresses.

  • Restricted Areas: We cannot deliver to PO boxes, BFPO addresses, or freight forwarders.

  • Customs: As an international business, we ensure all applicable taxes and duties are accounted for at the point of fulfillment. Customers are responsible for verifying any local import restrictions before ordering.

7. Shipping carriers  

We ship via Royal Mail. The carrier depends on your location and the shipping method you choose. 

8. Incorrect or Incomplete Addresses

Please ensure your shipping information is accurate. Rosemont is not responsible for delays or losses due to incorrect address details provided  at checkout.

9. Contact Us

If you have any questions regarding shipping, please contact us:

Legal Business Name: ACHADUDOS SERVICOS E COMERCIO LTDA

Email: customerservices@rosemont.store

Phone Number: +447898148693

Legal Headquarters: Rua Opala Street, 251, Arujá, São Paulo, 07428145, Brazil

Get In Touch: Contact Form

Customer Service Hours: 

Monday To Friday, from 11:00am to 10:00pm. 

Time Zone: (GMT+00:00) Greenwich Mean Time (London).

Response Time: our team responds within 24–48 hours on business days.